12 400 Rue de l'Avenir Mirabel, QC 450-435-6046
8128 Boul. Décarie Montréal, QC 514-342-8128
1215 Charest W. Quebec, Quebec 418-627-1001
8480 Boul. Leduc, Suite 50, Local F12E Brossard, QC 450-445-3929
10800 Corkscrew Drive, Unit 201 Estero, Florida 239-947-4005
12400 de l’Avenir Mirabel, QC 450-435-6046
2750 Avenue Francis-Hughes Laval, QC 450-978-4847
100 Chabot Quebec, QC 418 780-0661
44 Sherbourne Street Toronto, ONT 416-363-8323
When you make a purchase in one of our stores or on our Websites or otherwise, create an account, join our Gift Registry, participate in a sweepstakes or contest or any other promotion, post a product review, answer one of our surveys, or interact with us in any way, you may choose to give us personal information, such as: your name, email address, mailing address, postal code, phone number and credit card numbers. This allows us to provide you with our services, to process your transactions more efficiently, and, ultimately, to give you a higher caliber of customer service. The decision to provide this information is optional. However, if you choose not to provide the requested information, you may not be able to use some or all of the features of our Websites or our services. Likewise, other companies also may forward to us additional personal information (such as, for example, names, mailing addresses and email addresses, as well as demographic and other usage information), when we have news or product offerings that may be of special interest to those individuals. We also may receive personal information through the use of social media websites and services or from other sources.
When you make a purchase in one of our stores or on our Websites or otherwise, create an account, join our Gift Registry, participate in a sweepstakes or contest or any other promotion, post a product review, answer one of our surveys, or interact with us in any way, you may choose to give us Personal Information, such as: your name, email address, mailing address, postal code, phone number and credit card numbers.
We may collect information about your interactions with us, such as the items you have purchased or the contest or sweepstakes you have entered.
If you interact with us on social media, we may receive Personal Information from the social media platform. The information we receive will depend on the terms that govern your use of the social media platform and any privacy settings you may have set.
We use Wi-Fi technology in some of our retail locations to track how our visitors move around our stores. This technology works by sensing the presence of smartphones. Certain device information is collected, but it does not identify you. We use the data collected from this service to improve the store layout and enhance the customer shopping experience in our stores.
We may use cameras in our stores to assist with loss prevention.
When you visit our Websites, we may collect your Internet Protocol address, the name of the Website directing you, as well as your clicks and activity on our Websites. This usage information helps us understand how to make our Websites more available and user-friendly to our customers.
Web cookies are used in some email messages and at our Websites to help us measure the effectiveness of those emails and for other analytical purposes. You can “opt out” of our mailing list at any time by deleting your name through the unsubscribe process in the email.
We also contract with a Service Provider to help us assess visitation to our Websites. To do this, we place small pixel tags and cookies on our Websites. While these do allow our Service Provider to track your visits, the data retrieved cannot be used for any reason without our authorization. Although our Service Provider logs the information about your visit, we control how that data may and may not be used. We may track this information across the different devices you use to access the Websites.
The Personal Information we collect is primarily used to provide you with our products and services, to process your transactions, to communicate with you, to offer better customer service and to improve communications.
When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail or email if questions arise regarding their orders.
We also use Personal Information to send you information about products, services, and promotions that we think will be of interest to you if you have opted in to receive this information.When you shop at our stores or order from our catalogs in Canada it is also an opportunity for you to provide us with information and feedback that helps us continue to bring new ideas, unique products and a creative approach to shopping for your home.
In order to serve you better, we may at times contract with other companies (“Service Providers”) to help us process information and provide other services to us. For instance, their assistance can help us fulfill customer orders, manage, store and enhance customer data, send marketing, run promotions, and provide other services. For your security, these companies are bound by our nondisclosure agreements or other contractual arrangements to provide privacy protection for your information. Some of our Service Providers are located outside of Canada, including in the United States.
Updating your contact information is quick and easy. Just contact us—include your previous and current full name, mailing address, email address and phone number or make changes directly through your account. Please understand updates may take some time to process.
Where required by law or by order or requirement of a court, administrative agency or governmental tribunal;
Where we believe, upon reasonable grounds, that it is necessary to protect the rights, privacy, safety or property of an identifiable person or group;
Where it is necessary to permit us to pursue available remedies or limit any damages that we may sustain;
Where it is reasonable for the purposes of investigating a breach of an agreement, or actual or suspected illegal activity; or
Where obligated or permitted to disclose information without consent, we will not disclose more information than is required.
We appreciate and respect that not all customers may wish to benefit from the opportunity to share information with other select companies. If you do not want us to share your Personal Information for marketing purposes, please immediately contact us and we will remove your name from lists we share with other companies. When contacting us, please clearly state your request, including your name, mailing address, email address and phone number. After we process your request, your Personal Information will no longer be shared for marketing purposes.
It is important to understand that with some companies or online partners, your information must be shared in order to receive their services.
For instance, when you order a large furniture item, we may send your name, address, email address and phone number to our shipping and in-home delivery vendors, allowing you to access their online delivery scheduling system. Our vendor does not share your Personal Information with third parties; it is used strictly to coordinate and complete your shipment.
Opting out of sharing your information for marketing purposes will not prevent your relevant information from being provided to shippers when you order products for delivery or from other sharing for non-marketing purposes. Similarly, this will not prevent us from sharing information as and to the extent it is combined or aggregated (in a non-personally identified manner) or otherwise analyzed by us or our Service Providers.
Updating your contact information is quick and easy. Just contact us – include your previous and current full name, mailing address, email address and phone number or make changes directly through your account. Please understand updates may take some time to process.
To delete your name from our email contact lists, you can follow the opt out instructions included with many emails sent by us. Please note that, to provide you with more control of your experience with us, opting out of one brand does not automatically opt you out of our other brands. For example, if you click through to opt out of emails from Jardin de Ville, you will not be opted out of emails from G2MC, Maison Corbeil, La Galerie du meuble, Must Société, Must Jardin; if you wish to opt out of either or both of those brands, you must visit each of their respective opt out pages and follow the opt out instructions.
When you make subsequent purchases at Jardin de Ville or Must Jardin you may provide contact information for customer service only, and request that your name not be forwarded to either mailing list. If you have already opted out, you do not need to opt out again; your information will not be used for purposes other than the customer service you have requested, unless you affirmatively ask to opt in again, in which case you will be opted in and will receive emails from us until you again request to be opted out again.
We adhere to a strict privacy code regarding children and do not knowingly accept Personal Information from any child under the age of 13. If it is brought to our attention that we have inadvertently received Personal Information from a child under 13, we will promptly remove all personal and identifiable information from our records.
Be Careful When You Share Information with Others
Please be aware that whenever you share information on a publicly available area of our Websites, such as in a product review, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.
We cooperate with government and law-enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law-enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas); to protect the safety, property or rights of us or of any third party; to prevent or stop any illegal, unethical or legally actionable activity; or to comply with the law.
We take our customers’ privacy seriously and take steps to protect our customers’ Personal Information against loss, misuse, alteration and unauthorized access. We use encryption technology whenever receiving and transferring your payment information on our Websites. We further protect your Personal Information by restricting access to it to those employees that require access to the information in order that we may provide our services.
When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Sockets Layer (SSL). If one of these icons does not appear, please contact us at 1-877-527-3468 to complete your purchase.
Processing in Canada
Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province or country. The laws in Canada may not be as protective of your privacy as those in your location. By using our Websites or our services, you agree that the collection, use, transfer and disclosure of your Personal Information and communications will be governed by the applicable laws in Canada. Your Personal Information may also be subject to access by and disclosure to law enforcement agencies under the applicable laws in Canada.
We will investigate all complaints and if a complaint is justified, we will take all reasonable steps to resolve the issue.
Last updated : May 15th, 2018